Privacy Policy

Last updated: 25 October 2025

1. Introduction

Welcome to Swift Laundry Limited (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website swiftlaundry.co.uk, use our services, or otherwise interact with us.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Company name: Swift Laundry Limited
Website: https://swiftlaundry.co.uk
Registered office: Unit 2 Underwood Business Park Wells BA51AF
Company number: 9500381
Email: info@swiftlaundry.co.uk
Telephone: 01749 679096

Swift Laundry Limited provides professional laundry, dry cleaning, and textile care services to both individual and commercial clients across the UK.

3. Data We Collect

We may collect and process the following categories of personal data:

a. Information you provide directly:

  • Name, email address, phone number, and address
  • Payment and billing details (processed securely via third-party payment providers)
  • Account login details (if you create an account)
  • Messages or enquiries sent via our contact forms or chat

b. Information collected automatically:

  • IP address, browser type, and device information
  • Usage data (e.g. pages visited, time spent, click activity)
  • Cookies and similar tracking technologies (see Section 9)

c. Information from third parties:

  • Payment processors and delivery partners
  • Business partners or affiliates (if applicable)

4. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and manage our laundry and dry cleaning services
  • To process orders, payments, and deliveries
  • To communicate with you regarding your bookings or enquiries
  • To send you service updates, promotions, or newsletters (with your consent)
  • To improve our website, products, and customer experience
  • To comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your data based on one or more of the following lawful bases:

  • Contractual necessity: To fulfil our service obligations to you
  • Legitimate interests: To improve services and manage business operations
  • Consent: When you opt-in to marketing or non-essential cookies
  • Legal obligation: To comply with applicable UK laws

6. How We Share Your Data

We do not sell your personal data. We may share data with trusted third parties such as:

  • Payment processors (e.g. Stripe, PayPal)
  • Delivery and logistics partners
  • IT service providers and hosting platforms
  • Professional advisors (e.g. accountants, legal representatives)

All third parties are required to respect your data privacy and only process data under our instruction.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically, we keep customer and transaction data for up to 6 years to meet tax and record-keeping requirements.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Right to access – request a copy of your personal data
  • Right to rectification – request correction of inaccurate data
  • Right to erasure – request deletion of your data
  • Right to restriction – limit processing in certain circumstances
  • Right to data portability – receive your data in a structured format
  • Right to object – object to processing or direct marketing
  • Right to withdraw consent – withdraw consent at any time

To exercise these rights, contact us at privacy@swiftlaundry.co.uk.

9. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyse site traffic.
You can manage or disable cookies in your browser settings.
For more information, see our Cookie Policy (available on our website).

10. Data Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These include encryption, secure servers, and restricted data access.

11. International Transfers

Where personal data is transferred outside the UK or EEA, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

12. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Data Protection Officer
Swift Laundry Limited
Email: info@swiftlaundry.co.uk
Website: https://swiftlaundry.co.uk

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.